![]() It is sufficient that the customer and you call each one their own link to establish the connection. This SESSION represents a reservation (yes, like a table at the restaurant) and consists of 2 web links: one for the assistant (you) and one for the client. Obviously, anyone in need of your assistance should contact you before: at this point, you just need to unplug a ticket, that is, a TeamViewer session. We have an internal tool used to handle service requests, and we've implemented it by automatically creating Assistant Sessions (we used TeamViewer APIs, but you can access the same functionality via TeamViewer client). We simply reversed the scenario, excluding the use of Quick Support. If both statements are true, I can anticipate that I have no answer to your specific question, but I can point you out how we have faced the same case. Hi assume that you have at least a licensed version of TeamViewer and for ID you means " give a name to specific device".
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